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Posted February 17, 2020

Housekeeping Lead Houseperson

Summary of Position:

The Lead Houseperson is responsible for supervising, directing, disciplining and assisting staff to complete their assignments.

Essential Functions:

  • Visually inspect all areas of the resort for general cleanliness including all walkways, public areas, guest suites and the back of the house.
  • Supervise all duties performed by Housepersons to ensure that their duties are performed to Resort Standards of Cleanliness and Quality.
  • Supervise the training and performance of all Housepersons.
  • Participate in the completion of daily project assignments, maintain par inventory and deliver guest requests as required.
  • Communicate with Housekeeping Office, Property Operations, Housepersons and Suite Attendants to ensure all areas with challenges are addressed and completed before the end of the shift.
  • Perform office functions to prepare work assignments, organize project assignments and agendas for Houseperson.
  • Report all suspicious persons, activities or hazardous conditions to Security.
  • Provide instruction and/or guidance for guest and associates.
  • Organization of laundry facilities in Camelback, Sedona, Mountainside and Villas.
  • Other duties as assigned by Housekeeping and Resort management.


Education: N/A

Experience: Previous carpet cleaning and floor care experience required.

Certificates or Licenses: N/A

Knowledge, Skills, and Abilities:

  • Ability to communicate effectively with other associates as well as guests.
  • Ability to read and write basic English in order to effectively complete required documentation.
  • Must have the ability to organize and prioritize work in order to meet deadlines.
  • Must have the ability to exercise good judgment and control over the performance of team members.
  • Must be comfortable with the use of computers and willing to train on the necessary programs required for the inputting, organizing and printing of information required by the position.
  • Knowledge of use of carpet cleaners and floor care machines for use in rooms and hallways.

Personal Characteristics:

  • Behaves ethically.
  • Leads by example.
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, general knowledge of the English language required. 
  • Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review.)

Arizona Grand Resort & Spa

8000 South Arizona Grand Parkway

Phoenix, AZ 85044

Telephone (602) 438-9000