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Posted November 26, 2018

Part Time

Lobby Grill Server

Summary of Position:

The Server is responsible for the service of food and/or beverages to include taking the order and delivering the ordered items to the guest in a friendly, courteous, and timely manner. 

Essential Functions:

  • Check and maintain proper set-up and cleanliness of service station before, during, and after shift
  • Greets guests in a friendly and courteous manner and explains all specials and/or promotion.
  • Record the guests’ orders, up-selling when applicable.
  • Inputs orders into point of sale system to inform kitchen an order was placed.
  • Retrieve order from the kitchen, confirm accuracy and deliver food/beverages to guest with appropriate condiments.
  • Abide by all State, Federal, and Resort liquor regulations.
  • Replenishes beverages as requested, frequently checking back with guest to inquire about satisfaction, offering dessert and/or coffee when applicable
  • Presents the guest with the check promptly, thanking them and inviting them to return.
  • Other supportive functions as determined by the supervisor. 

Qualifications:

Education: High School Diploma or equivalent preferred. 

Experience: 1 year high-volume experience preferred. 

Certificates or Licenses: Current Maricopa County Food Service Worker Card and Arizona Title IV Alcohol Certification

Knowledge, Skills, and Abilities:

  • Knowledge of basic food and beverage preparations, including service of alcoholic beverages.
  • •Knowledge of appropriate table settings, service ware, and menu items
  • Ability to remember, recite and promote a variety of menu items
  • Ability to transport large trays of drinks through a crowded lounge
  • Ability to operate beverage and toast equipment
  • Ability to operate a Micros touch screen and follow point of sale procedures to pre-check an order and close out a check.
  • Ability to memorize and perform Resort Standards, AAA Diamond standards, and Mystery shopper standards

Personal Characteristics:

  • Behaves ethically
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language to communicate with other employees and guests
  • Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)
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Arizona Grand Resort & Spa

8000 South Arizona Grand Parkway

Phoenix, AZ 85044

Telephone (602) 438-9000