685629 o

Posted December 10, 2018

Director of Business and Leisure Travel Sales

Amazing opportunity to lead the corporate and leisure travel sales efforts for our CLASSIC boutique portfolio and work with a seasoned and successful and growing team! Our properties in AZ and CA are just the beginning of your future and ours!

Summary of Position:

The Director of Business and Leisure Travel Sales is responsible for prospecting, contracting, pricing and managing all individual business travel and leisure wholesale accounts for all hotels in the Classic Hotels & Resorts portfolio. 

Essential Functions:

Meet or exceed your revenue goals as specified in the sales goal & incentive document

Solicit potential prospects on a daily basis with a minimum of 20 calls per day

Use and exhibit proficiency with sales management documents, tools, & systems.

Determine quality of business: prospect, qualified prospect, best potential

Follow through on all leads within 24 hours

Work with the Revenue Management organization in setting room rates for all accounts

Managing all aspects of accounts, including identifying group and social catering opportunities within accounts.

Meet and deliver account site inspections on property

Update accounts and most current lead source

Update all accounts with current VP of Sales & Marketing and Director of Sales

Maintain continuous communication between Sales, Conference Services, Restaurants and other resort outlets at all times

Keep detailed notes and execute written agreements with all vendors and customers

Business travel to domestic destinations may be required

Prospects and qualifies new individual business and leisure travel clientele from all available resources.

Ability to perform all essential functions within two weeks of employment


Education: High School Diploma required, college degree preferred.

Experience: 2-4 years of hotel group sales experience is required.

Certificates or Licenses: N/A

Knowledge, Skills, and Abilities:

Ability to handle multiple tasks at one time

Ability to use Microsoft Office, Delphi, and Windows operating system

Skilled in sales presentations and utilizing sales tools such as CD-Rom, PowerPoint, and collateral

Ability to manage details effectively

Ability to negotiate effectively

Skilled at verbal and written communication

Ability to maintain a professional image in tough situations

Ability to learn and demonstrate the Resort’s service standards, AAA Diamond standards, and mystery shopper standards


Personal Characteristics:

Behaves ethically

Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.

Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)


Working Conditions:

Attendance as scheduled is a critical element in all positions at Classic Hotels & Resorts.

Classic Hotels & Resorts leaders and team members believe each guest should be treated with respect and professionalism. We create A HEARTfelt experience…BEyond Expectations, enticing our guests to return again and again. In order to be successful at Classic, team members must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our forward thinking, fun, friendly, engaging and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.


Classic Hotels & Resorts

8000 South Arizona Grand Parkway

Phoenix, AZ 85004

Telephone (602) 438-9000