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Posted November 20, 2018

Group Billing Coordinator

Summary of Position:

The Group Billing Coordinator is responsible for billing and resolving guest billing challenges. 

Essential Functions:

  • Communicate with various resort departments in order to accurately invoice Catering and Conference Service groups in a timely manner. 
  • Promptly answer telephones interpreting and assisting guests with their challenges-clearly describing folio charges.  
  • Use file resources to research and resolve guest challenges quickly and accurately.  
  • Effectively negotiate compromises with guests using a positive and diplomatic manner, remaining calm and alert, at all times. 
  • Reconcile wholesale travel and preferred accounts by working with the front desk and reservations departments.  
  • Bill revolving accounts on a bimonthly or monthly basis.  
  • Sort and file reports, documentations, and copies by account name.
  • Assist in storage rotation, may include some moderate lifting.
  • Represent department at resort wide meetings, as necessary.
  • Assist Accounts Receivable team with overflow, as necessary.
  • Complete month-end duties including group commission accruals and complimentary suite accruals.
  • Other tasks as assigned by manager.

Qualifications:

Education: High School Diploma or equivalent required.

Certificates or Licenses: N/A

Experience: Accounting and/or hospitality experience required.

Knowledge, Skills, and Abilities:

  • Ability to use facsimile, computer, and copier.
  • Ability to use a 10-key by touch with accurate input of numbers and descriptions.
  • Ability to effectively deal with guests challenges.
  • Basic computer skills including working with Outlook, Excel, and Word.
  • Knowledge of Springer Miller Hospitality Management System is preferred, but not necessary.

Personal Characteristics:

  • Behaves ethically.
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
  • Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review).
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Arizona Grand Resort & Spa

8000 South Arizona Grand Parkway

Phoenix, AZ 85044

Telephone (602) 438-9000