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Posted November 21, 2018

Pool Server

If you LOVE taking care of people while they are relaxing in our spectacular "backyard" then this job is for you! Work days (9:30am to 5:30 pm), and be an ambassador for The Canal Club at The Scott Resort and Spa where we provide a HEARTfelt experience to all!

Summary of Position:

The Scott / Canal Club Pool Server is responsible for the BEyond Expecations service of food and/or beverages, to include taking the order and delivering the ordered items to the guest in a friendly, courteous, timely and HEARTfelt manner.


Essential Functions:

Check and maintain proper set-up and cleanliness of service station before, during, and after shift

Greets guests in a friendly and courteous manner and explains all specials and/or promotion.

Record the guests orders, up-selling when applicable

Requires memorization of entire available drink selection menu

Inputs orders into point of sale system to inform bartender and/or kitchen an order was placed.

Retrieve order from the kitchen, confirm accuracy, and deliver food/beverages to guest with appropriate condiments.

Abide by all state, federal, and resort liquor regulations.

Replenishes beverages as requested, frequently checking back with guest to inquire about satisfaction

Presents the guest with the check promptly, thanking them and inviting them to return.

Other supportive functions as determined by Canal Club/F&B management or the General Manager.

 

Qualifications:

Education: High School Diploma or equivalent preferred

Experience: 2 years high-volume serving experience preferred

Certificates or Licenses: Maricopa County Food Service Worker card/certification and Arizona Title IV Alcohol certification

Knowledge, Skills, and Abilities:

Knowledge of basic food and beverage preparations, including service of alcoholic beverages

Knowledge of service ware and menu items

Ability to remember, recite and promote a variety of menu items

Ability to transport large trays of drinks, weighing up to 30 lbs.

Ability to operate a point of sale system and follow point of sale procedures to pre-check an order and close out a check

Ability to work outside in all weather conditions

Ability to memorize and perform Resort Standards, AAA Diamond standards, and Mystery shopper standards

Personal Characteristics:

Behaves ethically

Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language to communicate with other employees and guests

Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)


Working Conditions:

Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.


The Scott Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create A HEARTfelt experience…BEyond Expectations, enticing our guests to return again and again. In order to be successful at The Scott, team members must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our forward thinking, fun, friendly, engaging and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

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The Scott Resort & Spa

4925 North Scottsdale Road

Scottsdale, AZ 85251

Telephone (480) 945-7666