Posted November 21, 2018
If you LOVE taking care of people while they are relaxing in our spectacular "backyard" then this job is for you! Work days (9:30am to 5:30 pm), and be an ambassador for The Canal Club at The Scott Resort and Spa where we provide a HEARTfelt experience to all!
Summary of Position:
The Scott / Canal Club Pool Server is responsible for the BEyond Expecations service of food and/or beverages, to include taking the order and delivering the ordered items to the guest in a friendly, courteous, timely and HEARTfelt manner.
Check and maintain proper set-up and cleanliness of service station before, during, and after shift
Greets guests in a friendly and courteous manner and explains all specials and/or promotion.
Record the guests orders, up-selling when applicable
Requires memorization of entire available drink selection menu
Inputs orders into point of sale system to inform bartender and/or kitchen an order was placed.
Retrieve order from the kitchen, confirm accuracy, and deliver food/beverages to guest with appropriate condiments.
Abide by all state, federal, and resort liquor regulations.
Replenishes beverages as requested, frequently checking back with guest to inquire about satisfaction
Presents the guest with the check promptly, thanking them and inviting them to return.
Other supportive functions as determined by Canal Club/F&B management or the General Manager.
Education: High School Diploma or equivalent preferred
Experience: 2 years high-volume serving experience preferred
Certificates or Licenses: Maricopa County Food Service Worker card/certification and Arizona Title IV Alcohol certification
Knowledge, Skills, and Abilities:
Knowledge of basic food and beverage preparations, including service of alcoholic beverages
Knowledge of service ware and menu items
Ability to remember, recite and promote a variety of menu items
Ability to transport large trays of drinks, weighing up to 30 lbs.
Ability to operate a point of sale system and follow point of sale procedures to pre-check an order and close out a check
Ability to work outside in all weather conditions
Ability to memorize and perform Resort Standards, AAA Diamond standards, and Mystery shopper standards
Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language to communicate with other employees and guests
Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)
Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.
The Scott Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create A HEARTfelt experience…BEyond Expectations, enticing our guests to return again and again. In order to be successful at The Scott, team members must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our forward thinking, fun, friendly, engaging and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.