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Posted December 6, 2018

Lobby Grill Assistant Manager

The Lobby Grill’s casual atmosphere and contemporary comfort cuisine makes it one of Phoenix’s favorite places to kick-back and relax!

Summary of Position:

The Assistant Restaurant Manager, in conjunction with the other Lobby Grill & Bar Managers, is responsible for coordinating the activities of the restaurant’s staff and to deliver quality product and service to restaurant customers

Essential Functions:

  • Select, train, direct, schedule, coach and counsel restaurant staff for the efficient operation of the outlets.  
  • Organize and conduct pre-shift and departmental meetings, communicating pertinent information to the staff, such as house count and menu changes.
  • Interact positively with customers promoting hotel facilities and services.
  • Resolve problems to the satisfaction of involved parties. 
  • Answer telephones in a clear voice, coordinate and document reservations.
  • Organize special events in the restaurant such as receptions.  
  • Monitor kitchen areas for food quality and service standards, verifying temperature, appearances and taste of products. Give guidance toward improvement and make necessary adjustments for consistency.
  • Maintain profitability of outlets to support overall hotel operation.  
  • Control payroll and equipment costs (minimize loss and misuse).  Ensure par stock levels are maintained by calculating inventory, ordering, and retrieving supplies, stocking shelves as needed 
  • Develop and implement cost saving and profit enhancing measures.
  • Utilize computer to accurately charge customers, create forecast and revenue reports and write correspondence.
  • Other functions as necessary, including managing special projects, cleaning, reporting business trends, etc…
  • Other tasks as assigned by the Dir. of Restaurants, Restaurant Manager and General Manager

Qualifications:

Education: High School Diploma required. College degree preferred.

Experience: 2-4 years supervisory food and beverage experience required.

Certificates or Licenses: Maricopa County Food Service Worker Card and Arizona Title IV Alcohol Certification required. CPR certification preferred. 

Knowledge, Skills, and Abilities:

  • Knowledge of food and beverage operations.
  • Ability to calculate percentages and use advanced math skills.
  • Knowledge of scheduling and basic ordering procedures.
  • Ability to handle a high stress environment, working under pressure.

Personal Characteristics:

  • Behaves ethically.
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
  • Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific appearance/grooming standards are available for review).


*This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.


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Arizona Grand Resort & Spa

8000 South Arizona Grand Parkway

Phoenix, AZ 85044

Telephone (602) 438-9000