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Posted February 19, 2019

Housekeeping Clerk/Supervisor

Summary of Position:

The AM Housekeeping Office Clerk is responsible for the generating the daily opening of Housekeeping, covering the Housekeeping office, and maintaining the inventory management system.

The PM Housekeeping Office Clerk is responsible for ending the day shift, and setting up and expediting all functions for the PM crew. 

Essential Functions:

  • Open the Housekeeping department by generating and distributing the suite attendant’s and supervisor’s daily assignments. 
  • Handle all guest and employee requests.
  • Conduct physical checks of housekeeping inventory on a daily and monthly basis. 
  • Generate daily and monthly inventory reports for management viewing. 
  • Make recommendations to management on storage challenges.

  • Close the PM housekeeping department, collecting and ensuring the AM crew completes assignments, and updates room status as required.
  • Prepares all reports and notes for the following day.
  • Handle all guest and employee requests.
  • Assign PM crew duties and follow up to ensure they are completed.
  • Assign any rooms to be checked, for Turn Down, and or cleaned.
  • Clear any discrepancy rooms.
  • Assign PA Pool clean up duties. 
  • And any other duties assigned by a Housekeeping manager.


Education: High School diploma or graduation equivalent required.

Experience: Two years of experience in housekeeping preferred.

Certificates or Licenses: N/A

Knowledge, Skills, and Abilities:

  • Ability to work under pressure, performing multiple tasks.
  • Knowledge of and experience using Excel.
  • Knowledge of basic sanitation requirements/controls.
  • Knowledge of Housekeeping daily operations preferred.
  • Knowledge of basic customer service skills.

Personal Characteristics:

  • Behaves ethically.
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English and Spanish languages. 
  • Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review).

Arizona Grand Resort & Spa

8000 South Arizona Grand Parkway

Phoenix, AZ 85044

Telephone (602) 438-9000