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Posted January 10, 2019

Sales Manager

Summary of Position:

The Sales Manager is responsible for the efficient and professional acquisition of group business for the Arizona Grand Resort reporting to the Director of Sales.  A specific market emphasis and/or territory assignment will be determined based on industry experience. 

Essential Functions:

  • Meet or exceed your revenue goals as specified in the group sales goal & incentive document.
  • Solicit potential prospects on a daily basis with a minimum of 20 calls per day.
  • Use and exhibit proficiency with sales management documents, tools, & systems. 
  • Determine quality of business: prospect, qualified prospect, best potential.
  • Follow through on all leads within 24 hours.
  • Meet and deliver account site inspections on property.
  • Update accounts and most current lead source.
  • Update all accounts with current VP of Sales & Marketing and Director of Sales.
  • Maintain continuous communication between Sales, Conference Services, Restaurants and other resort outlets at all times.
  • Keep detailed notes and execute written agreements with all vendors and customers.
  • Business travel to domestic destinations may be required.
  • Prospects and qualifies new group clientele from all available resources.
  • Ability to perform all essential functions within two weeks of employment.


Education: High School Diploma required, college degree preferred. 

Experience: 1-3 years of hospitality or equivalent industry selling experience preferred. 

Certificates or Licenses: N/A

Knowledge, Skills, and Abilities:

  • Ability to handle multiple tasks at one time
  • Ability to use Microsoft Office, Delphi, and Windows operating system
  • Skilled in sales presentations and utilizing sales tools such as CD-Rom, PowerPoint, and collateral
  • Ability to manage details effectively
  • Ability to negotiate effectively
  • Skilled at verbal and written communication
  • Ability to maintain a professional image in tough situations 
  • Ability to learn and demonstrate the Resort’s service standards, AAA Diamond standards, and mystery shopper standards

Personal Characteristics:

  • Behaves ethically.
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language. 
  • Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)

*This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.

Arizona Grand Resort & Spa

8000 South Arizona Grand Parkway

Phoenix, AZ 85044

Telephone (602) 438-9000