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Posted February 25, 2019

Room Service Server (AM)

Summary of Position:

The Room Service Server is responsible for ensuring the highest quality product is delivered to the guests in a prompt and courteous manner.

Essential Functions:

  • Delivering food and beverage to guests in a timely manner, following all standards of service.
  • Set-up, service, refresh, and break down all hospitalities.
  • Ensure each outgoing order matches guest requests before delivering to the suite.
  • Exercise proper telephone etiquette when answering calls.
  • Promptly retrieve guests’ trays and carts upon when requested or as they appear around the resort.
  • Practice all sanitation and safety guidelines provided by the health department and by the Resort.
  • Participate in Department and/or Resort training programs, as required.
  • Perform general cleaning tasks.
  • Other tasks as assigned by the Room Service Supervisors, the Room Service Manager and the General Manager.


Education: High School Diploma or equivalent preferred. 

Experience: Prior guest service experience preferred. 

Certificates or Licenses: Maricopa County Food Service Worker card and Arizona Title IV Alcohol Certification

Knowledge, Skills, and Abilities:

  • Knowledge of all menu items, pricing and other services provided by Room Service.
  • General knowledge of Resort outlets.
  • Ability to pick-up trays from all guest suites without the use of an elevator.
  • Knowledge of appropriate table and Service ware settings.
  • Ability to lift trays up to 50 pounds in weight.
  • Ability to serve alcohol (19+ years of age).
  • Knowledge of and ability to abide by and enforce Maricopa County Health Food regulation and state, federal, and corporate liquor regulations.
  • Ability to listen, effectively accomplish task, and speak clearly.
  • Ability to memorize and perform Resort Standards, AAA Diamond standards, and Mystery shopper standards.

Personal Characteristics:

  • Behaves ethically.
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language. 
  • Professional Appearance: Exhibits an appearance appropriate as stated in our AGR Grooming Standards. (Specific grooming standards are available for review).

Arizona Grand Resort & Spa

8000 South Arizona Grand Parkway

Phoenix, AZ 85044

Telephone (602) 438-9000