Posted April 10, 2019
Be a part of the exciting CANAL CLUB team delighting guests with a HEARTfelt experience, amazing cuisine with a cuban flair in a gorgeous dining room, patio and resort atmosphere!
Summary of Position:
We are SO excited for you to join our new, rebranded F&B concept, the extremely popular and stylish CANAL CLUB, where you can be part of the next chapter of this exciting and iconic property!
The Server is responsible for the service of food and/or beverages to include engaging and connecting with guests, taking their order and delivering the ordered items to the guest in a friendly, courteous, and timely manner. We are currently seeking a strong AM Server, full time, but IN ADDITION, will also consider a PM Server with fine dining experience!
•Check and maintain proper set-up and cleanliness of service station before, during, and after shift
•Greets guests in a warm, positive, friendly and courteous manner and explains all specials and/or promotion, as well as making pro-active, knowledgeable suggestions
•Record the guests’ orders, up-selling when applicable.
•Inputs orders into point of sale system (ALOHA) to inform kitchen an order was placed.
•Retrieve order from the kitchen, confirm accuracy and deliver food/beverages to guest with appropriate condiments.
•Abide by all State, Federal, and Resort liquor regulations.
•Replenishes beverages as requested, frequently checking back with guest to inquire about satisfaction, offering dessert and/or coffee when applicable
•Presents the guest with the check promptly, thanking them and inviting them to return.
•Other supportive functions as determined by the supervisor.
MUST BE ABLE TO WORK AS A TEAM WITH THE GUESTS' and ASSOCIATES' best interests at HEART!
Education: High School Diploma or equivalent preferred.
Experience: 1 year high-volume experience preferred. (fine dining experience preferred for PM Server shifts)
Certificates or Licenses: Current Maricopa County Food Service Worker Card and Arizona Title IV Alcohol Certification
Knowledge, Skills, and Abilities:
Knowledge of basic food and beverage preparations, including service of alcoholic beverages.
Knowledge of appropriate table settings, service ware, and menu items
Ability to remember, recite and promote a variety of menu items
Ability to transport large trays of drinks through a crowded lounge
Ability to operate beverage and toast equipment
Ability to operate a Micros (ALOHA) touch screen and follow point of sale procedures to pre-check an order and close out a check.
Ability to memorize and perform Resort Standards, AAA Diamond standards, and Mystery shopper standards
Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language to communicate with other employees and guests
Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)
Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.
The Scott Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create A HEARTfelt experience…BEyond Expectations, enticing our guests to return again and again. In order to be successful at The Scott, team members must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our forward thinking, fun, friendly, engaging and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.