Posted April 30, 2019
Join the leadership of The Canal Club at The Scott Resort and Spa - Scottsdale's hottest food & beverage oasis and destination, as well as be a part of the growing Classic Hotels and Resorts portfolio!
Summary of Position:
Join the exciting leadership of Scottsdale's hottest F&B destination...The Canal Club!
The Bar Manager is responsible for the overall success of all resort Food and Beverage outlets under the umbrella of "The Canal Club", including The Canal Club restaurant, lobby bar, pool, and in-room dining, in support of and reporting to the Director of Outlets. Priorities and responsibilities for this individual include involvement in hiring, service & standards training, overall customer experience, purchasing, quality assurance, driving revenue, labor scheduling and control and maintaining cost ratios and profitability of these outlets.
Prepare weekly schedules for bartenders, barbacks and servers to adequately cover all shifts. Provide for coverage in case of employee absence and adjust staffing as necessary to meet business demands.
Monitor inventory of beverages to ensure adequate stock is maintained and to prevent excess pours or abuse by staff. Requisition purchases as needed.
Oversee cleanliness of staff and physical bar area, paying special attention to possible health hazards and code violations.
Review sales and beverage costs, and reconcile any discrepancies in accounting. Ensure proper cash management.
Oversee the preparation of beverages and ensure quality of product served
Interview, select, train, coach and hold accountable all Outlet associates for HEARTfelt service and performance, adhering to a high level of standards, and efficient operation of the outlets
Assist in driving revenues through training, consistency, attention to detail, upselling and recognition programs
Organize and conduct pre-shift meetings communicating pertinent information to the staff, such as house count, resort information, and menu highlights and changes
Ensure daily floor coverage, support and assist in guest satisfaction
Interact positively with customers promoting resort facilities and services
Resolve problems BEyond expectations of involved parties.
Answer telephones with a smile, coordinate and accurately document reservations through the Yelp reservation system.
Maintain rapport with all departments and attend relevant meetings.
Move through outlets and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.
Verify temperatures, ensure appearance standards, and verify preparation methods are to look book standards.
Work closely with F&B Leadership/HR to ensure all staff is trained in food safety processes.
Give guidance toward improvement and make necessary adjustments for consistency
Talk to guests on the floor to ensure quality of food and service standards are met and exceeded
Develop relationships to create guest loyalty and positive GSS scoring.
Assist in controlling payroll and costs (minimize loss and misuse).
Utilize POS to accurately record revenue, place orders, run reports and communicate effectively.
Ensure maintenance of equipment by calling for repairs and training staff on proper use.
Provide clean and safe work environment by ensuring the shift opening and closing responsibilities are completed.
Maintain cleanliness of all outlets and monitor cleanliness during the operation of these outlets.
Any other tasks as assigned by the Director of Outlets, General Manager or Owner.
Education: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities. High School Diploma required. College degree preferred.
Experience: Position requires a minimum of 3 to 5 years previous Food & Beverage management experience; restaurant experience required; resort experience highly preferred.
Certificates or Licenses: Maricopa County Food Handler’s and Manager’s card and Arizona Title IV alcohol certification. CPR certification is preferred.
Knowledge, Skills, and Abilities: Demonstrated experience and accomplishment in leadership and mentorship; Superior service and training skills; computer/POS savvy; fine dining / food & beverage knowledge and passion; and ability to communicate with credibility, enthusiasm, diplomacy, personality and confidence.
• Behaves ethically, honestly, and leads with a hands-on, appreciative and detail orientated style.
• Communicates effectively: Speaks and listens and engages in a clear, thorough, and timely manner, effectively reading and writing, using the English language
• Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)
Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.
The Scott Resort & Spa’s leaders and associates believe each guest should be treated with a genuine sense of appreciation, respect and professionalism. We create A HEARTfelt experience…BEyond Expectations, enticing our guests to return again and again. In order to be successful at The Scott, associates must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). Our forward thinking, fun, friendly, engaging and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.