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Posted May 12, 2019

IT Manager

The Scott Resort & Spa and Classic Hotels & Resorts is seeking a rock star IT Manager to provide support, expertise and passion to the systems and services that keep our operation running at its very best!

Summary of Position:


The Information Technology Manager, based at the reinvented and casually sophisticated The Scott Resort and Spa, is responsible for the ongoing maintenance and operation for all of the Information Technology implemented within the assigned Hotel(s). As an IT Manager you will be responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the hotel / resort.

Additionally responsible for Information Technology issues, products, and services at the property. Provides user training and support of all property/site systems, network enhancements, hardware and software support. Also maintains inventory of all hardware products and software licenses, and reviews maintenance agreements.

This position will support Classic Hotel Managed properties in Arizona & West Coast and future unknown US based locations with some travel between locations and clear communications between upper management and Department heads.

Essential Functions:

A warm personality, attentive and smartly presentable.

Committed to delivering high levels of customer service.

Responds courteously and efficiently to queries and problems from guests and system users.

Ensures cleanliness of all data equipment and computer rooms.

He / She must be a self-starter, alert, energetic, responsible and flexible.

Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale- POS, IPTV, Telephony systems, Backup Solutions, and other software vendors.

Ability to troubleshoot hardware and software problems.

Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.

Should be capable of doing Root Cause Analysis on a problem.

Must know the Network fundamentals, general network setup and device configuration.

Good knowledge of server hardware, Disk storage technology, I/O devices.

Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling (example: iostat, Nagios).

Knowledge of network infrastructure, including CAT5e/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.

Background in highly available systems and image capture/management systems.

Extensive knowledge on Active Directory, Management and Implementations.

Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.

Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.

Prepare Policy & Procedures for the IT Department and for the user department.

Managing Disaster Recovery Process and ensuring regular daily backup is taken.

Anti-virus setup and day to day support.

Able to plan, assign and take the report from the IT team.

Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.

Ensure that policies and procedure relating to PCI compliance are updated.

Maintains a system error / progress log book and deals with reported problems.

Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.

Monitors and maintains proper inventory of hardware and software license.

Is aware of IT Security Policies and ensures implementation through regular staff training.

Keep updated with latest hotel technology and security risks on a regular basis.

Able to perform other IT or Systems related task assigned by the management.

Excellent communication and listening skills.

Ability to work under pressure.

Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.



Education: Degree or Diploma in Information Technology field. Along with in depth knowledge of Microsoft Operating systems, Microsoft or Cisco certification.

Experience with these Hospitality related applications and or systems (PMS, POS, Key card, PBX, Voice mail).

Experience: A solid understanding of the hospitality business and the application of Information Technology to that business. A minimum of three years in a management or supervisory position, responsible for the ongoing operation of Information Technology/systems, is required. A minimum of five (5) years of experience in Hospitality, Operations, and IT support roles. Along with minimum of two (2) years of Supervisory / managerial experience.

Certificates or Licenses: N/A although preference for Applicable to degree or Diploma is Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations.

Knowledge, Skills, and Abilities:

Adept in all aspects of PCI Compliance standards & implementation

Familiarity with Delphi, MICROS and other Hotel applications

Strong technical skills including PC and Networks, knowledge of Server 2008 & MS Exchange

Ability to stand for long periods of time assisting guests

Ability to work outside in all weather conditions

Personal Characteristics:

Behaves ethically

Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language

Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)

Working Conditions:

Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.

The Scott Resort & Spa’s leaders and associates believe each guest should be treated with a genuine sense of appreciation, respect and professionalism. We create A HEARTfelt experience…BEyond Expectations, enticing our guests to return again and again. In order to be successful at The Scott, associates must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). Our forward thinking, fun, friendly, engaging and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

The Scott Resort & Spa

4925 North Scottsdale Road

Scottsdale, AZ 85251

Telephone (480) 945-7666