Posted July 11, 2019
Front Office Supervisor
Create amazing memories for our guests and associates at the beach chic Laguna Beach House as the Front Office Supervisor and HEARTfelt leader of lasting impressions!
Summary of Position:
The Front Desk Supervisor primarily supervises the front office team members to ensure efficient and smooth operations. Responds in a professional and courteous manner to guest inquiries/issues by providing accurate and timely information and services. The Front Desk Supervisor will also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.
Education: High School Graduate or equivalent preferred
Experience: Prior hotel supervisory experience.
Certificates or Licenses: N/A
Knowledge, Skills, and Abilities:
Ability to train and supervise with strong leadership skills
Ability to make quick and efficient decisions to benefit the team and guest.
Ability to memorize and perform The Laguna Beach House Handbook Standards
Ability to use a moderately complex computer system and troubleshoot software problems
Ability to utilize a calculator to prepare moderately complex mathematical calculations without error.
Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language
Professional Appearance: Exhibits a professional and appropriate appearance at all times.(Specific grooming standards are available for review)
Attendance as scheduled is a critical element in all positions at The Laguna Beach House.
The leaders and team members of The Laguna Beach House believe each guest should be treated with respect and professionalism. We create memorable experiences, inviting our guests to return. In order to be successful at The Laguna Beach House team members must share both our vision and our values. This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and naturally grand associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.