Posted July 24, 2019
Great opportunity for hospitality sales enthusiast with a minimum of 2+years experience selling small meetings in a luxury resort / hotel environment!
Summary of Position:
The Sales Manager is responsible for the enthusiastic, efficient and professional acquisition and contracting of group business for The Scott Resort & Spa, reporting to the Director of Sales & Marketing and partnering with the ONE TEAM for both The Scott and The Arizona Grand Resort & Spa.
Meet or exceed your revenue goals as specified in the incentive document.
Solicit potential prospects on a daily basis with a minimum number of calls per day and per month
Determine quality of business: prospect, qualified prospect, best potential
Follow through on all leads within 48 hours
Meet and qualify all site inspections on property
Update accounts and most current lead source
Update all accounts with current Presidents, CEO’s, VP’s of Sales & Marketing for direct mail campaigns
Develop an operational sales and service action plan within 30 days, including minimum expectations on operations duties provided by Conference Services
Maintain continuous communication between Sales, Spa, Catering, Conference Services and the customer at all times
Keep detailed notes and execute written agreements with all vendors and customers
Possibility of travel to domestic destinations a minimum of (4) times per year
Prospects and qualifies new group clientele from all available resources.
Ability to perform all essential functions within two weeks of employment
Other tasks as assigned by the Director of Sales & Marketing
Education: High School Diploma required, college degree preferred.
Experience: 3-5 years hospitality or equivalent industry selling experience required; preferably in a minimum 4 star/4 diamond destination.
Certificates or Licenses: N/A
Knowledge, Skills, and Abilities:
Ability to handle multiple tasks at one time
Ability to use Microsoft Office, Delphi, and Windows operating system
Skilled in sales presentations and utilizing sales tools such as PowerPoint and collateral
Ability to manage details effectively
Ability to negotiate effectively
Skilled at verbal and written communication
Ability to maintain a professional image in tough situations
Ability to learn and demonstrate the Resort’s service standards, AAA Diamond standards, and Mystery shopper standards
Behaves with HEART: Helpful Ethical Attentive Resourceful Thankful
Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language
Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)
Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.
The Scott’s leaders and employees believe each guest should be treated with respect and professionalism. We create HEARTfelt experiences…Beyond Expectations, warmly and genuinely inviting our guests to return. In order to be successful at The Scott, employees must share both our vision and our values. This includes possessing and demonstrating the highest level of courtesy and respect for both internal and external guests. Our fun, friendly, enthusiastic and empowered employees treat every guest as if they were our only guest. A true customer focus is essential to success with our property.