693549 l

Posted September 11, 2019

Head Houseperson/Setup 3rd Shift

Summary of Position:

The Banquet Head Houseperson is responsible for organizing and supervising the entire Banquet Set-up department.

Essential Functions:

  • Communicates with management, line staff, and other departments on a per shift basis to ensure objectives are met.
  • Plan the physical layout of all function rooms.
  • Monitor and track labor on a daily basis to control and reduce overtime.
  • Establish, implement and follow through on all policies.
  • Interact with clients to ensure all needs and goals are met to produce a successful convention and food function.
  • Ensure equipment is maintained and cared for to meet our Resort standards.
  • Ensure all boxes are delivered to all meeting rooms.
  • And any other tasks as assigned by the Set Up Mgr., Dir. of Banquets and/or the General Manager.


Education: High school diploma or equivalent required.

Experience: Must possess working knowledge of banquet operations. One year of supervisorial experience required.

Certificates or Licenses: Must be able to obtain CPR & First Aid certification, as well any other government licenses and certificates.

Knowledge, Skills, and Abilities:

  • Ability to stand for long periods of time, assisting guests.
  • Ability to work outside in all weather conditions.
  • Ability to memorize and perform Resort Standards and Mystery shopper standards.
  • Ability to grasp, lift, carry and transport up to 100 lbs.
  • Must possess strong written & oral communication skills.
  • Must be able to perform all set-up staff essential functions.
  • Must be able to display a high level of maturity and ability to supervise a large staff.
  • Must possess excellent organizational & prioritizing skills.
  • Must be able to make quick & accurate decisions.
  • Must be able to stoop, reach and bend on a continuous basis.
  • Must be able to move quickly and efficiently throughout the resort and banquet functions.
  • Must possess shipping & receiving knowledge.

Personal Characteristics:

  • Behaves ethically.
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
  • Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review).

*This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.

Arizona Grand Resort & Spa

8000 South Arizona Grand Parkway

Phoenix, AZ 85044

Telephone (602) 438-9000