804192 l

Posted September 15, 2019

Area General Manager

Seeking someone very special to deliver and lead refined luxury...The Inn at Laguna Beach and the Laguna Beach House are jewels of the Classic Hotels & Resorts portfolio of lifestyle boutique properties and you could be an integral part of its exciting next chapter!

Summary of Position:

 

The Area GM will oversee the operations and administration of the Inn at Laguna Beach and the Laguna Beach House, maintaining an environment of heartfelt service and exceptional guest satisfaction. At both properties the Area GM will have a hands on role in ensuring this excellent Guest Experience by all of the guest facing aspects of operations, including but not limited to cleanliness (Housekeeping & Maintenance), customer service (Guest Services), F&B, and orderliness of property and staff presentation. The Area GM will also help provide support for administrative and Back Of House duties including but not limited to training, hiring, interdepartmental communication, accounting, HR and by overseeing managers and ensuring that they are in turn managing their respective departments effectively, consistently and efficiently.


Essential Functions:


  • Manage the operations of both hotels including Housekeeping, Maintenance, Conference Services with a special focus on Guest Services
  • Consistently holds all staff accountable to the same expectation of excellence and accomplishes this goal while building up team members and the team overall 
  • Financial Responsibilities: assist in building the annual budget for the hotel, review monthly P&L reports, monitor labor costs to budget and payroll
  • Accounting: Assisting Area Assistant General Manager with keeping departments in line with the budget and following proper accounting and inventory methods. Identifying areas for savings within the budget.
  • Hiring, training, scheduling and developing employees and management; work closely with Classic HR support
  • Work with and support sales team to ensure optimal experience for all groups, corporate and conference services and social business
  • Work closely with Classic Revenue Management to ensure rate maximization through strategy adjustments
  • Quality control: daily inspections of both hotels and all departments including Room Inspections, Preventive Maintenance Walks, Stand Ups and Shift Changes
  • Forecast appropriately for capital improvements and maintenance
  • Ability to work with project managers and construction crews on a wide range of endeavors
  • Lead department goal planning, continuous improvement projects, and recurring training efforts
  • Empower team and self to handle difficult guest situations and guest challenges to ensure satisfactory results for all concerned
  • Other hotel supportive functions which may include Sales blitzes, inspecting guest rooms, relieve front office departments for breaks/lunches, etc…
  • Review and approve Payroll
  • Other tasks as assigned by the COO and Ownership.

 

 

 

Qualifications:

 

Education: College degree preferred

Experience: Prior hotel management experience required, Housekeeping and Guest Services preferred.

Certificates or Licenses: N/A

Knowledge, Skills, and Abilities:

  • Ability to train and manage with strong leadership skills. Creates a positive working environment.
  • Innovative and creative mind-set
  • Ability to make quick and efficient decisions to benefit the team and guest.
  • Ability to memorize and perform Hotel Standards, AAA 3 diamond standards, and Mystery shopper standards
  • Strong organizational skills and time management
  • Knowledge of Property Management systems
  • Knowledge of Management Reporting tools
  • Bilingual in Spanish a plus

 

Personal Characteristics:

  • Behaves ethically
  • Communicates effectively: Speaks, listens and writes in a clear and effective manner
  • Professional Appearance: Exhibits an appearance appropriate for a three diamond hotel (Specific grooming standards are available for review)

 

Working Conditions:

 

  • This is a full time exempt position. Actual hours may vary dependent on business needs but will generally fall between 5:00 am and 10:00 pm. Attendance as scheduled is a critical element in all positions at Laguna Beach House. Availability for weekends and holidays is essential.


Laguna Beach House leaders and team members believe each guest should be treated with respect and professionalism. We create HEARTfelt experiences, inviting our guests to return. In order to be successful at the Laguna Beach House, team members must share both our vision and our values. This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and genuine associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.



The Inn at Laguna Beach

211 North Pacific Coast Highway

Laguna Beach, CA 92651

Telephone (949) 497-9722