804113 l

Posted February 13, 2020

Housekeeping Supervisor

Summary of Position:

The Housekeeping Supervisor facilitates a smooth transition between guests and associates.  Housekeeping Supervisor should be a friendly dependable person who can work with others.  Efficiency and attention to details are crucial traits for this position.

Essential Functions:

  • Check VIP’s before 12 noon according to the Housekeeping VIP process and according to standards
  • Check all Vacant Clean Suites daily to ensure quality of service
  • Check and report all Engineering challenges found in Suites or public areas
  • Maintain open communication with management staff to ensure quality service is being provided and report all guest challenges as they occur
  • Facilitate quick delivery of guest errands
  • Will actively look for ways to help guests and other associates
  • Will manage one’s own time and the times of other effectively
  • Must be proficient in Word, Excel and Springer Miller
  • Work with Management on a one on one basis to build Housekeeping Coordinator skills
  • Assign projects and daily work
  • Restock cleaning supplies
  • Maintain inventories, restock and keep areas well organized
  • On occasion will perform light cleaning of suites, make beds, clean bathrooms, clean public areas, etc.
  • Keep all work areas clean, professional and inviting
  • Clean rooms, hallways, lobbies, restrooms, and other  public areas as needed
  • Provide turndown service when needed
  • Assist in monitoring overall staff performance twice a week
  • Other duties assigned by Executive Director and Housekeeping Manager
  • Other tasks as assigned by other resort managers


Education: High School Diploma or equivalent preferred.

Experience: Minimum two years of experience in Housekeeping

Certificates or Licenses: NA

Knowledge, Skills, and Abilities:

  • Must be fluent in Spanish and English.
  • Ability to maneuver a golf cart through congested areas.
  • Computer knowledge is a must.
  • Ability to train with strong leadership skills.
  • Ability to make quick and efficient decisions to benefit the guest, team and resort.
  • Knowledge of basic sanitation requirements/controls an applications of relevant chemicals.
  • Exceptional communication skills.
  • Consistently exhibits a professional demeanor.
  • Willingness to train and be trained on computer system.
  • Ability to lift, stand and walk up and down stairs.
  • Clerical office skills a must; coding rooms, Springer Miller, working spreadsheet knowledge, experience with time and attendance.

Personal Characteristics:

  • Behaves ethically.
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English and Spanish language.
  • Professional appearance/presentation. Specific grooming standards are available for review.

Arizona Grand Resort & Spa

8000 South Arizona Grand Parkway

Phoenix, AZ 85044

Telephone (602) 438-9000