Posted February 10, 2020
Director of Sales
Join the talented team at the incredible Inn at Laguna Beach and Laguna Beach House...selling leisure, corporate and group experiences in a beachfront ambiance like no other! Seeking an enthusiastic, hands on hospitality sales professional who is looking for a boutique company experience.
Join the talented team at the incredible Inn at Laguna Beach and Laguna Beach House...selling leisure, corporate and group experiences in a beachfront ambiance like no other! Seeking an enthusiastic, hands on hospitality sales professional who is looking to join our boutique company...this is a great promotion for a senior sales manager with leadership aspirations!
Summary of Position:
The Director of Sales is responsible for the efficient and professional acquisition of group, business travel and catering business for The Inn at Laguna Beach and Laguna Beach House hotels through leadership of reporting sales and conference service managers, as well as direct selling efforts. This position reports to the Managing Director of the two hotels.
Meet or exceed room night and revenue goals as specified in the incentive document
Develop and mentor direct-reporting managers
Prospect for new business on a daily basis with a minimum of 10 calls per day
Determine quality and profitability of business
Qualify and follow through on all leads within 48 hours
Conduct all site inspections on property
Enter all leads and update accounts in Delphi on a regular basis
Update all accounts with the Managing Director, Presidents, CEO, Vice President of Sales & Marketing for direct mail campaigns
Develop an industry newsletter specific to the sales managers industry and mail quarterly
Develop an operational sales and service action plan within 30 days, including minimum expectations on operations duties provided by Conference Services
Maintain continuous communication between Sales, Conference Services and the customer at all times
Keep detailed notes and execute written agreements with all vendors and customers
Travel to domestic destinations a minimum of (4) times per year
Prospect and qualify new group clientele from all available resources
Ability to perform all essential functions within two weeks of employment
Other tasks as assigned by the Managing Director and Vice President of Sales and Marketing
Education: High School Diploma required, college degree preferred.
Experience: 4+ years hotel industry selling experience required.
Certificates or Licenses: N/A
Knowledge, Skills, and Abilities:
Ability to lead and manage multiple direct-reporting managers
Proficient at prospecting and proactive development of new group business opportunities
Ability to handle multiple tasks at one time
Ability to use Microsoft Office, Delphi, and Windows operating system
Skilled in sales presentations and utilizing sales tools such as CD-Rom, PowerPoint, and collateral
Ability to manage details effectively
Ability to negotiate effectively
Skilled at verbal and written communication
Ability to maintain a professional image in tough situations
Ability to learn and demonstrate the hotel’s service standards, AAA Diamond standards, and Mystery shopper standards
Organized: Maintain a neat, organized workspace, maintaining documents pertinent to job
Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language
Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)
Attendance as scheduled is a critical element in all positions at Inn at Laguna Beach.
The Ieadership and team members at The Inn at Laguna Beach and Laguna Beach House believe each guest should be treated with respect and professionalism. We create memorable experiences, inviting our guests to return. In order to be successful at the Inn at Laguna Beach, team members must share both our vision and our values. This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and naturally grand associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property. Our Vision...A HEARTfelt experience...BEyond expectations.