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Posted February 11, 2020

Golf Supervisor

Summary of Position:

The Golf Supervisor is responsible for providing our guests a memorable golf experience through quality service, knowledge of the Grand Expectations, and leading by example. They will supervise the front service staff in a professional manner and assist the Director of Golf with various daily operating tasks and duties, ensuring consistent service standard delivery.  

Essential Functions:

  • Coordinate reservations and organize starting sheets.
  • Assist in developing and executing effective training programs related to Grand Expectations and golf industry standards. 
  • Assist with promotion and organization of tournament, resort and outside play.
  • Supervise front service staff and ensure consistent delivery of service standards. 
  • Work with Director of Golf to effect positive changes as appropriate.  
  • Follow all sales transactions and follow up procedures.
  • Assist with payroll accounting during Director of Golf’s days off.  
  • Verify and imprint credit cards for authorization using electronic acceptance methods.  
  • Handling cash, making change and balancing the house bank.  
  • Appropriately post charges to guestrooms and house accounts using point of sale computer.
  • Clean, organize, and detail the golf pro shop.
  • Follow opening and closing procedures.
  • Enforce golfer dress code at all times.
  • Assist in inventory control.
  • Act as Manager on Duty during Director of Golf’s absence.
  • Oversees communication and training of new personnel including beverage cart.
  • Responsible for weekly order, inventory, and reconciliation for food and beverage.
  • Must have knowledge of the golf course, golf shop, golf packages and food and beverage options.
  • Follow up and book all previous golf groups.
  • Answer incoming golf inquiries when sales manager is out.
  • Conduct all client site visits with sales manager and gather information to exceed guest expectations.
  • Up-sell tournament packages to potential clients. 
  • Customize packages to ensure maximum revenue potential and guest satisfaction for each group.
  • Manage all golf events and tournament reservations in the tee time booking system to maximize revenue.
  • Communicate with the Finance department to set up all master accounts for the event.
  • Follow up on all required guest counts and deposits.
  • Create BEOs for all events with banquet departments.
  • Act as on-site coordinator during tournament day(s).
  • Distribute the event or tournament draw 24 hours in advance.
  • Effectively communicate event details to all departments at the Resort.
  • Liaison with all departments ensuring the golf event and tournament needs are met and exceeded.
  • Create scorecards, cart signs, and other signage as required for the event.
  • Manage all skill prizes, hole-in-one prizes, and on course events. 
  • Manage all golf event(s) and tournament set up.
  • Ensure the guests tee off at the assigned time.
  • Ensure that rooms and prize tables are set for all golf events and tournaments.
  • Actively monitor all events and tournaments during day of play.
  • Monitor weather conditions and speed of play.
  • Perform golf event and tournament scoring as required.
  • Listen to customer feedback and ensure that the guests leave satisfied.
  • Responsible for billing lost or damaged property to the golf event or tournament.
  • Monitor service and ensure event and golf tournament is presented a bill in a timely manner.
  • Send out a Golf Event and Tournament Satisfaction Survey.
  • Actively support all employees as necessary.
  • Other tasks as assigned by the Director of Golf, Golf Sales Manager, Arizona Grand Resort & Spa Manager and/or the General Manger.

Qualifications:

Education: High School Diploma or equivalent required, College degree preferred. 

Experience: Prior golf experience required.

Certificates or Licenses: Maricopa County food service workers card and Arizona Title IV alcohol certification required.  Member of PGA or LPGA of America preferred.

Knowledge, Skills, and Abilities:

  • Ability to use a computer, fax machine, and photocopier as required.
  • Ability to stand long periods of time.
  • Ability to operate a cash register.
  • Ability to drive a golf cart.
  • Ability to lift golf bags, weighing up to 30 lbs.
  • Ability to work in outside weather conditions.
  • Ability to tolerate different weather conditions. 

Personal Characteristics:

  • Behaves ethically.
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner. 
  • Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review).


Arizona Grand Resort & Spa

8000 South Arizona Grand Parkway

Phoenix, AZ 85044

Telephone (602) 438-9000