Posted June 12, 2020
Front Desk Agent
Provide a HEARTfelt experience with every interaction at the very cool and casually sophisticated Laguna Beach House...part of the unique portfolio of Classic Hotels & Resorts!
Summary of Position:
The Front Desk Agent is responsible for providing welcoming, friendly, efficient, resourceful and HEARTfelt service at the front desk, including check in and check out and guest resolution.
Complete the registration process by inputting and retrieving information from a computer/property management system, confirming pertinent information to a guest’s reservation and making changes as necessary
Verify and swipe credit cards for authorization using electronic acceptance methods and verifying a photo ID at check-in.
Handle cash, make change and balance an assigned house bank.
Accept and record vouchers, traveler checks, and other forms of payment.
Post charges to guest rooms and house accounts using the computer.
Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listening attentively to understand requests
Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages, mail and facsimiles for guests as requested.
Close guest accounts at the time of check out ensuring the guest’s stay was enjoyable, resolving issues as necessary
Providing safety deposit boxes, upon request
Arrange registration cards and complete bucket check
Other tasks as assigned by Front Office Supervisor/Area FO Manager/Area Assistant GM
Incorporate the Mystery Shopper Standards into every interaction
Education: College degree preferred
Experience: Prior hotel management experience required, Housekeeping and Guest Services preferred.
Certificates or Licenses: N/A
Knowledge, Skills, and Abilities:
Laguna Beach House leaders and team members believe each guest should be treated with respect and professionalism. We create HEARTfelt experiences, inviting our guests to return. In order to be successful at Laguna Beach House, team members must share both our vision and our values. This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and genuine associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.