Posted November 16, 2020

Bilingual HR Generalist

Come join a dynamic team environment where you can thrive and assist in creating the Associate experience!

Summary of Position:

The Human Resources Generalist is responsible for recruiting and interviewing candidates for the Arizona Grand Resort’s open positions. The Human Resources Generalist is also responsible for creating, coordinating and implementing appropriate learning programs to promote a well-educated and professionally developed staff. This individual coordinates the resort’s quality initiatives and follows through with results, to meet and exceed external and internal guest expectations.  

Essential Functions:

    Interview/screen candidates according to position description.

    In charge of the following aspects of recruiting: on-line position order maintenance, consult with department managers as to current openings, receive/track openings and         applications/resumes, advertising, assisting with reference and background checks for managers (as needed), wage and salary analysis.

    Create, develop and implement resort customer services training programs. Conduct new hire orientation and orientation follow up meetings.

    Communicate the understanding of the resort’s service standards and guest expectations, as well as create and develop training and incentive programs to encourage consistency and service.

    Manage the resort recognition program (hourly and salary team members) including monthly associate recognition and inventory of recognition tools.

    Maintain and update training records including Department Orientation records, Safety Training records, Vehicle Safety Training records, and others as assigned by the VP of HR and the Director of H.R. Distribute memos and make follow-up calls as needed.

    Assist with special projects, events and activities relating to the property and relating to our team members, i.e. Flu Shot Clinic, Blood Drives, Open Enrollment Meetings, Team Member Luncheons and Parties, Volunteer Opportunities, Recognition Programs, etc.

    Develop annual training calendar. Compile and publicize monthly and quarterly reports of training activity.

    Provide training input, employment input, HR input, etc. for the daily newsletter.

    Actively participates in all Human Resources functions/meetings and hotel functions/meetings as required by the VP of HR and the Director of Human Resources.

    Meet one on one with team members for exit interviews, discuss concerns and to assist in answering questions about the team member’s employment. 

    Responsible for Work Comp Program from injury monitoring, to return to work program to Safety Meeting/Program Coordination.   

    Other tasks as assigned by the VP of Human Resources, Director of Human Resources and the General Manager.


Education: Bachelor’s Degree Required.

Experience: Minimum of two years human resource/training experience preferred. Experience in human resources recruiting/training at a luxury hotel/resort preferred.

Certificates or Licenses: N/A

Knowledge, Skills, and Abilities:

    Bilingual - Spanish required.

    Ability to stand for extended periods of time.

    Computer skills, PowerPoint, Word, Outlook and Excel.

    Excellent verbal and written communication skills.

    Ability to provide clear direction, instruction and guidance.

    Ability to organize, prioritize work and meet deadlines.

    Ability to memorize and perform Resort Standards, AAA diamond standards, and Mystery shopper standards.

Personal Characteristics:

    Behaves ethically.

    Organized: Maintain a neat, organized workspace, maintaining important documents pertinent to job.

    Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.

    Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review).

    Outgoing and positive attitude.


*This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.

Logo for Arizona Grand Resort & Spa

Arizona Grand Resort & Spa

8000 South Arizona Grand Parkway

Phoenix, AZ 85044

Telephone (602) 438-9000