Posted October 4, 2021

Catering Conference & Event Manager

Summary of Position:

The Catering Conference & Event Manager will be responsible for the efficient and professional coordination of any assigned catering programs (ie. wedding, social or corporate events).  This position will provide a high degree of service to clients while effectively communicating information to all departments of the resort.

Essential Functions:

  • Works directly with Catering Sales Manager to review files and any special needs
  • Systematically establishes, builds and maintains positive relationships with client(s)
  • Establishes a positive and professional presence and rapport with internal and external customers, while responding in a timely manner.
  • Assists with catering sales site inspections as required and conducts tastings/planning sites as needed
  • Designs and upsells events that meet the client’s needs while being creative, while maintaining profitability (ie. revenue generation, maintaining profit margins and food/beverage costs)
  • Creates all Banquet Event Orders, Resumes and Diagrams for each event, then reviews with client(s) and ensures timely completion
  • Continuously follows up in a timely manner, to gather all pertinent information from customer(s)
  • Communicates with Sales, Front Office and Reservations in order to coordinate guest room blocks and special reservation needs
  • Coordinates activities of various departments to service accounts
  • Interfaces with outside vendors, as needed
  • Maintains accurate information and revenues in Delphi at all times, to ensure accurate forecasting
  • Facilitates all wedding ceremonies and catering functions, while introducing key resort operations personnel to client(s)
  • Liaises with accounting to collect all payments for events; follows through with accounting to close out all accounts
  • Follows-up with client(s) after function(s) to ensure customer satisfaction, addresses any challenges, and solicits rebookings
  • Follows-up with various departments to ensure any necessary feedback is communicated
  • Other tasks as assigned

Qualifications:

  • Education: Any combination of education, training or experience that provides the required knowledge, skills and abilities. College education preferred.
  • Experience:Minimum of one year combined food and beverage management experience required. Wedding catering experience strongly preferred. Must have experience with Delphi.
  • Certificates or Licenses:NA

Knowledge, Skills, and Abilities:

  • Considerable knowledge of food and beverage products, proper preparation and presentation of foods and beverage items.
  • Knowledge of related event coordination areas: audio-visual, décor, entertainment, tenting, exhibits, power, etc.
  • Understanding of event logistics (set up and design).
  • Ability to read, write and speak English to comprehend and communicate job functions.
  • Ability to create special themes and menus.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

Personal Characteristics:

  • Behaves ethically
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language
  • Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)
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Arizona Grand Resort & Spa

8000 South Arizona Grand Parkway

Phoenix, AZ 85044

Telephone (602) 438-9000