Posted September 2, 2021

Area General Manager

We are seeking a hands on Hotelier with a passion for boutique properties, HEARTfelt service and operational excellence! Join the leadership of Classic Hotels & Resorts in Laguna Beach - we are taking the Inn at Laguna Beach and Laguna Beach House to new heights!

The ideal candidate will deliver and lead refined luxury. The Inn at Laguna Beach and Laguna Beach House are jewels in the Classic Hotels & Resorts portfolio of lifestyle boutique properties and you could be an integral part of their exciting next chapter!

The Area General Manager will oversee the operations and administrative responsibilities for The Inn at Laguna Beach and The Laguna Beach House by maintaining an environment of HEARTfelt service and exceptional guest satisfaction. At both properties, the Area General Manager will have a hands on role in ensuring an exceptional guest experience for all of the guest facing aspects of operations, including but not limited to Front Office, Housekeeping, Food & Beverage, Sales and Events, Maintenance, and orderliness of property and staff presentation. The Area General Manager will also help provide support for administrative and back of house duties including but not limited to training, hiring, interdepartmental communication, accounting, human resources and by overseeing managers and ensuring that they are managing their respective departments effectively, consistently and efficiently. Finally, the ideal candidate will preferably have experience or involvement with a complete hotel renovation and rebranding. 

Essential Functions:

  • Manage the operations of both properties including Front Office, Housekeeping, Food & Beverage, Sales & Events, and Maintenance, with a special focus on guest service
  • Assist in the development of event programming such as group and catering business, including weddings
  • Ability to assist in the development and execution of forward thinking food & beverage offerings
  • Consistently hold all staff accountable to a culture of excellence while coaching team members to reach and exceed their potential
  • Financial Responsibilities: assist in building the annual budget for the properties, review monthly P&L reports, and monitor labor costs to budget and payroll
  • Accounting: Assist executive committee members and department heads with keeping departments in line with the budget and following proper accounting and inventory methods; identifying areas for savings within the budget
  • Hiring, training, and scheduling team members and management working closely with Classic Human Resources support
  • Participate and support the sales team to ensure optimal experience for all groups, corporate and conference services and social business
  • Work closely with Classic Revenue Management to ensure rate maximization through strategy adjustments
  • Quality control: daily inspections of both hotels and all departments including room inspections, preventive maintenance programs, daily stand ups
  • Forecast appropriately for capital improvements and maintenance projects
  • Ability to work with project managers and construction crews on a wide range of endeavors
  • Lead department goal planning, continuous improvement projects, and recurring training efforts
  • Empower team and self to handle difficult guest situations and guest challenges to ensure satisfactory results for all concerned
  • Other property supportive functions may include team recognition programs and sales calls
  • Review and approve payroll
  • Other tasks as assigned by the COO and ownership

Qualifications:

Education: College degree preferred

Experience: Prior hotel/resort leadership experience required

Certificates or Licenses: N/A

Knowledge, Skills, and Abilities:

  • Ability to train and manage with strong leadership skills. Create a positive working environment
  • Food & Beverage background and knowledge, including controlling food and beverage costs, labor and menu analysis
  • Innovative and creative mind-set
  • Ability to make quick and efficient decisions to benefit the team and guests
  • Ability to embrace and model Classic workplace culture
  • Strong organizational skills and time management
  • Knowledge of Property Management Systems (PMS)
  • Knowledge of management reporting tools
  • Bilingual in Spanish is a plus

Personal Characteristics:

  • Behaves ethically
  • Communicates effectively: Speaks, listens and writes in a clear and effective manner
  • Professional Appearance: Exhibits an appearance appropriate for a three diamond hotel (Specific grooming standards are available for review)

Working Conditions:

  • This is a full time exempt position. Actual hours may vary dependent on business needs but will generally fall between 5:00 am and 10:00 pm. Attendance as scheduled is a critical element in all positions at The Inn at Laguna Beach and Laguna Beach House. Availability for weekends and holidays is essential.

Classic leaders and team members believe each guest should be treated with respect and professionalism. We create HEARTfelt experiences, inviting our guests to return. In order to be successful at The Inn at Laguna Beach and Laguna Beach House, team members must share both our vision and our values. This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and genuine associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

Logo for The Inn at Laguna Beach

The Inn at Laguna Beach

211 North Pacific Coast Highway

Laguna Beach, CA 92651

Telephone (949) 497-9722