Posted September 10, 2021
Front Office Rooms Control Agent
Summary of Position:
Responsible for blocking all group and leisure guest reservations in Springer Miller system.
Manages available room’s inventory in Springer Miller system, including: special requests, long stay guests, VIP’s, managing late departures, etc. Coordinates the “rooms not ready” with the Front Office during periods of heavy occupancy. Works with Housekeeping Department to ensure most efficient cycle time in turning rooms over to Front Office. Blocks all one and two-night “holes” in available inventory. Utilizes General Availability screen to identify potential inventory issues. Supports Front Desk staff by assisting at the Front Desk during peak arrival periods and break times, and answering all F/D telephones. Coordinates amenity delivery arrangements with Guest Suite Dining and ensure that rooms are “do not move” in Springer Miller system.
Pre-register and pre-key group rooms requiring satellite check-in, or at the group’s request. Coordinates the inventory management. Supports the Manager on Duty by assisting with room issues. Performs the functions of a Front Desk Agent during peak arrival or departure periods. Complete GROUP Resume requests. Manage Front Desk duties / key station at the Oasis satellite area, on specific, scheduled dates. Assist with Departmental New hire training needs. Oversee all 3rd party Accounting / Reconciliation billing needs.
Education: High School Diploma or equivalent required. College degree preferred.
Experience: Prior hospitality experience preferred.
Certificates or Licenses: N/A
Knowledge, Skills, and Abilities:
Ability to make quick and efficient decisions to benefit the company, team and guest.
Ability to memorize and perform Grand Service Standards.
Ability to use a moderately complex computer system and troubleshoot software problems
Ability to utilize a calculator to prepare moderately complex mathematical calculations without error.
Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language
Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)