Posted October 20, 2021
Bell / Valet / Shuttle Agent
Greet, engage with, assist and provide a HEARTfelt experience for our guests as you offer the very first, last and during their stay/visit most memorable of impressions! The Scott Resort & Spa has a special opportunity for a welcoming, friendly, energetic and service savvy guest service centric Bel
Summary of Position:
The Bell/Valet/Shuttle Agent is responsible for representing the The Scott Resort & Spa at the main entrance and Lobby. They should enthusiastically greet arriving and departing guests according to our HEARTfelt values and BE standards. They may escort guests to their rooms, providing guests with a full orientation of the property, the general area, and the room or suite itself. They also assist departing guests with arranging transport as needed and storage of luggage. The opportunity to valet guest vehicles and shuttle guests in our company escalade is also an amazing part of this role! You must a clean driving record, and, have open availability 7 days/week and shifts range between 7am and 11pm.
Meet and greet all arriving and departing guests with a friendly and sincere greeting, embracing and delivering our values and standards as specified.
Grasping, lifting, and carrying luggage and packages from vehicles to designated location, transportation or secure storage areas.
Escort guests to rooms and suites using our standards, visually inspecting rooms upon arrival and reporting deficiencies to the appropriate department for repair.
Issue luggage claim tickets at drop-off, read and match tickets at pick-up.
Develop a complete knowledge of all property amenities and general information about the property including pool hours, property services, local attractions, function spaces, car rentals, etc...
Anticipate guests’ needs and answer guest inquiries politely using a clear speaking voice.
Other tasks as assigned including, but not limited to laundry pick-up/drop-off, newspaper delivery, posting reader boards, polish carts, and answering bell desk telephone.
And any other tasks assigned by the Director of Front Office, and/or the Director of Hotel Operations or General Manager.
Education: High School Diploma or equivalent preferred
Experience: Prefer some guest service experience but will train
Certificates or Licenses: Valid driver’s license with a clean driving record. License checks will be conducted periodically.
Knowledge, Skills, and Abilities:
Ability to operate a bell cart
Considerable knowledge of the city and surrounding areas
Ability to memorize and perform Resort Standards, AAA diamond standards, and Mystery shopper standards
The Scott Resort & Spa leaders and team members believe each guest should be treated with respect and professionalism. We create HEARTfelt experiences, inviting our guests to return. In order to be successful at The Scott, team members must share both our vision and our values. This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and genuine associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.