Posted November 12, 2021
The Hotel Manager is responsible for providing friendly, efficient and hospitable service at the front desk including check-in and check-out service. The position will supervise operations in the front office and front desk and act as Manager on Duty of the hotel when on shift. The Hotel Manager will resolve guest issues and ensure the highest level of guest satisfaction.
Essential functions will involve:
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information to a guest’s reservation and making changes as necessary
Verify and swipe credit cards for authorization using electronic acceptance methods and verifying a photo ID at check-in.
Handle cash, make change and balance an assigned house bank.
Accept and record vouchers, checks, and other forms of payment.
Post charges to guest suites and house accounts using the HMS.
Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listening attentively to understand requests
Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages, mail and facsimiles for guests as requested.
Close guest accounts at the time of check out ensuring the guest’s stay was enjoyable, resolving issues as necessary
Arrange registration cards and complete bucket check
Assist in resolving escalated guest challenges