Posted November 12, 2021

Hotel Manager

The Hotel Manager is responsible for providing friendly, efficient and hospitable service at the front desk including check-in and check-out service. The position will supervise operations in the front office and front desk and act as Manager on Duty of the hotel when on shift. The Hotel Manager will resolve guest issues and ensure the highest level of guest satisfaction.

Essential functions will involve:

Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information to a guest’s reservation and making changes as necessary

Verify and swipe credit cards for authorization using electronic acceptance methods and verifying a photo ID at check-in. 

Handle cash, make change and balance an assigned house bank. 

Accept and record vouchers, checks, and other forms of payment.

Post charges to guest suites and house accounts using the HMS.

Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listening attentively to understand requests

Promptly answer the telephone using positive and clear English communication.  Input messages into the computer.  Retrieve messages, mail and facsimiles for guests as requested.

Close guest accounts at the time of check out ensuring the guest’s stay was enjoyable, resolving issues as necessary

Arrange registration cards and complete bucket check

Assist in resolving escalated guest challenges

Logo for La Playa Carmel by the Sea

La Playa Carmel by the Sea

Camino Real at Eighth Avenue

Carmel by the Sea, CA 93921

Telephone (831) 293-6100