Posted January 11, 2022

Food and Beverage Manager

The Canal Club is the coolest lobby bar and restaurant on the Scottsdale resort scene...be a part of culinary and beverage history in the making in our gorgeous, community oriented, Havana themed property!

Summary of Position:

Join the leadership team at The Scott Resort and Spa!  The Food & Beverage Manager/Bar Manager is responsible for supporting the overall success of all resort Food and Beverage outlets, including The Canal Club restaurant, bar, pool, and in-room dining, with a STRONG emphasis on the Lobby Bar, in support of and report to the Director of Restaurant and Bars. Priorities and responsibilities for this individual include involvement in hiring, service & standards culture and training, overall customer experience, purchasing, quality assurance, driving revenue, labor scheduling and control and maintaining cost ratios and profitability of these outlets.

This position will also be responsible for the continued implementation and enhancement of The Scott Resort & Spa’s beverage program for all on site food & beverage outlets (restaurant, lobby and pool bar) and specialty drinks for banquet catering menu, as well as support the restaurant and other Canal Club outlets in a Floor Manager capacity.

Essential Functions:

Interview, select, train, coach and hold accountable all Outlet associates for HEARTfelt service and performance, adhering to a high level of standards, and efficient operation of the outlets

Assist in driving revenues through training, consistency, attention to detail, upselling and recognition programs

Organize and conduct pre-shift meetings communicating pertinent information to the staff, such as house count, resort information, and menu highlights and changes

Ensure daily floor coverage, support and assist in guest satisfaction

Interact positively with customers promoting resort facilities and services

Resolve problems BEyond expectations of involved parties. 

Answer telephones with a smile, coordinate and accurately document reservations through the Yelp reservation system. 

Work closely with the Chef de Cuisine to expedite service, hold daily pre-shift meetings, communicate with outlet associates, and service special events in the restaurant. 

Maintain rapport with all departments and attend relevant meetings. 

Move through outlets and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. 

Verify temperatures, ensure appearance standards, and verify preparation methods are to look book standards. 

Work closely with F&B Leadership/HR to ensure all staff is trained in food safety processes. 

Give guidance toward improvement and make necessary adjustments for consistency

Talk to guests on the floor to ensure quality of food and service standards are met and exceeded

Develop relationships to create guest loyalty and positive GSS scoring. 

Assist in controlling payroll and costs (minimize loss and misuse). 

Utilize POS to accurately record revenue, place orders, run reports and communicate effectively.

Ensure maintenance of equipment by calling for repairs and training staff on proper use.

Provide clean and safe work environment by ensuring the shift opening and closing responsibilities are completed.

Maintain cleanliness of all outlets and monitor cleanliness during the operation of these outlets.

Any other tasks as assigned by the Director of Restaurant & Bars, Director of Operations, General Manager or Owner.

Qualifications:

Education:  Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities.  High School Diploma required. College degree preferred.

Experience: Position requires a minimum of 3 to 5 years previous  Bar / Food & Beverage management/leadership experience; bartending/mixologist and restaurant experience required; resort experience highly preferred.

Certificates or Licenses:  Maricopa County Food Handler’s and Manager’s card and Arizona Title IV alcohol certification. CPR certification is preferred.

Knowledge, Skills, and Abilities:  Demonstrated experience and accomplishment in leadership and mentorship; Superior service and training skills; computer/POS savvy; fine dining / food & beverage knowledge and passion; and ability to communicate with credibility, enthusiasm, diplomacy, personality and confidence.

Personal Characteristics:

•           Behaves ethically, honestly, and leads with a hands-on, appreciative and detail orientated style.

•           Communicates effectively: Speaks and listens and engages in a clear, thorough, and timely manner, effectively reading and writing, using the English language

•           Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)

Working Conditions:

Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.

The Scott Resort & Spa’s leaders and associates believe each guest should be treated with a genuine sense of appreciation, respect and professionalism. We create A HEARTfelt experience…BEyond Expectations, enticing our guests to return again and again. In order to be successful at The Scott, associates must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). Our forward thinking, fun, friendly, engaging and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

Logo for The Canal Club

The Canal Club

4925 N Scottsdale Rd

Scottsdale, AZ 85251

Telephone (480) 424-6095