Night Audit

• Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listening attentively to understand requests

• Duties as assigned by Front Office Management such as:

    •Check guests in/out through property management system

    •Assist Guests in all inquiries related to check in/out.

    •Light accounting: including reporting and balancing accounts

    •Arrange registration cards and complete bucket check

    •Observe and maintain the security of the property

    •Any other tasks, projects and/or duties assigned by the Front Office Management Team and/or the Assistant General Manager/Area General Manager.

Qualifications:

Education: High school diploma or equivalent preferred

Experience: Customer service experience preferred

Certificates or Licenses: N/A

Knowledge, Skills, and Abilities:

Basic mathematical skills, ability to use a computer and calculator.

Ability to memorize and perform AAA four diamond standards.

Personal Characteristics:

• Behaves ethically
• Communicates effectively: Speaks, listens and writes in a clear and effective manner
• Professional Appearance: Exhibits an appearance appropriate for a three diamond hotel (Specific grooming standards are available for review)

Working Conditions:

• This is a part time position, with the potential for seasonal Full Time or Full Time opportunities. Actual hours may vary dependent on business needs. Attendance as scheduled is a critical element in all positions at the Inn at Laguna Beach. Availability for weekends and holidays is essential.

The Inn at Laguna Beach leaders and team members believe each guest should be treated with respect and professionalism. We create HEARTfelt experiences, inviting our guests to return. In order to be successful at the Laguna Beach House, team members must share both our vision and our values. This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and genuine associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.