Posted August 5, 2022

Information Technology Network Analyst

Summary of Position:

The Information Technology Network Analyst is responsible for information technology issues, products and services.  The position provides support for all hardware, software and networking equipment. 

Essential Functions: 

 Property Support

•Maintain daily checks with backups at all properties.

•Identifies and implements solutions to user challenges and concerns associated with the use of computers.

•Installs new hardware and software as needed and directed.

•Comply with the Arizona Grand Resort HEARTfelt culture (Vision, Values & Standards) of conduct as set forth in the resort communications.


•Maintains WSUS and ensures all computers have the most current updates

•Ensures proper controls are in place to safeguard systems and data.

•Monitor network and hardware performance.

•Maintain current updates of all workstation’s A/V solution.

•Work with Senior Systems Engineer to maintain firmware updates of network equipment

•Maintains daily backup of all software for disaster recovery. 

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the allotment of time performing each function to be solely determined by the supervisor based upon particular requirements.

•Assist with other areas of IT, including assistance with remote sites.

•Assist the Senior Systems Engineer in projects.

•Diagram infrastructure for phone and Data.

•Support Camera systems for Security.

•FIO champions, “Figure It Out” environment. 


Education: AS in Computer Science or comparable technical certification or experience, that provides the required knowledge, skills and abilities.

Experience: Minimum of one year in a related position requiring hands on experience with computers and systems. Hotel IT experience is necessary for working with Groups and Guests for IT.

Certificates or Licenses: A+, Network+ preferred but not required

Knowledge, Skills, and Abilities:

•Superb time and project management skills.

•Excellent verbal and written communication skills.

•PCI compliance and contingency plan professional.

•Knowledge of Microsoft operating systems.

•Knowledge of networking and systems integration.

•Familiarity with Microsoft Office, MS Exchange/Outlook and Internet Explorer.

•Ability to memorize and perform Resort Standards, AAA diamond standards, and Mystery shopper standards.

Personal Characteristics:

•Behaves ethically.

•Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.

•Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review).

•Outgoing and positive attitude.

*This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.

Logo for Arizona Grand Resort & Spa

Arizona Grand Resort & Spa

8000 South Arizona Grand Parkway

Phoenix, AZ 85044

Telephone (602) 438-9000