Banquet Server (Hourly Regular – HFR)

The Banquet Server is responsible for providing an exceptional service experience during food and beverage events.

• Set up of room as directed by Banquet Captain.
• Complete necessary side work as assigned.
• Attend pre-shift and pre-function meetings as well as all service staff meetings.
• Greet and respond to guests.
• Maintain general ballroom cleanliness.
• Serve and clear courses as specified by captain per the Banquet Event Order (BEO).
• Service maintenance throughout program.
• Breakdown and clean up after guest departure and closing.
• Must have seven (7) day per week availability.
• Comply with the Arizona Grand Resort HEARTfelt culture (Vision, Values & Standards) of conduct as set forth in the resort communications.
• Other tasks as assigned by the Area Director of Banquet Operations, Director of Banquet Operations, Banquet Managers, Banquet Captains and the General Manager.

Education: High School Diploma or equivalent preferred.

Experience: one-year high-volume experience preferred.

Certificates or Licenses: Maricopa County Food Service Worker Certification and Arizona Title IV Alcohol Certification

Knowledge, Skills, and Abilities:

• Knowledge of and ability to abide by and enforce Maricopa County Health Food regulation and state, federal and corporate liquor regulations.
• Ability to lift and carry trays of up to 40 pounds through crowded rooms.
• Basic knowledge of table settings and service etiquette.
• Ability to listen, effectively accomplish task, and speak clearly.
• Ability to memorize and perform Resort Standards, AAA Diamond standards, and Mystery shopper standards

Personal Characteristics:

Behaves ethically

Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language sufficient to understand menus, knows ingredients in food prepared, and to communicate with guests and service team.

Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review)