posted May 27, 2023

Banquet Server (Hourly Regular – HFR)

Summary of Position:

The Banquet Server is responsible for providing an exceptional service experience during food and beverage events.

Essential Functions:

  • Set up of room as directed by Banquet Captain.
  • Complete necessary side work as assigned.
  • Attend pre-shift and pre-function meetings as well as all service staff meetings.
  • Greet and respond to guests.
  • Maintain general ballroom cleanliness.
  • Serve and clear courses as specified by captain per the Banquet Event Order (BEO).
  • Service maintenance throughout program.
  • Breakdown and clean up after guest departure and closing.
  • Must have seven (7) day per week availability.
  • Comply with the Arizona Grand Resort HEARTfelt culture (Vision, Values & Standards) of conduct as set forth in the resort communications.
  • Other tasks as assigned by the Area Director of Banquet Operations, Director of Banquet Operations, Banquet Managers, Banquet Captains and the General Manager.


Education: High School Diploma or equivalent preferred.

Experience: one-year high-volume experience preferred.

Certificates or Licenses: Maricopa County Food Service Worker Certification and Arizona Title IV Alcohol Certification

Knowledge, Skills, and Abilities:

  • Knowledge of and ability to abide by and enforce Maricopa County Health Food regulation and state, federal and corporate liquor regulations.
  • Ability to lift and carry trays of up to 40 pounds through crowded rooms.
  • Basic knowledge of table settings and service etiquette.
  • Ability to listen, effectively accomplish task, and speak clearly.
  • Ability to memorize and perform Resort Standards, AAA Diamond standards, and Mystery shopper standards

Personal Characteristics:

Behaves ethically

Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language sufficient to understand menus, knows ingredients in food prepared, and to communicate with guests and service team.

Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review)

Logo for Arizona Grand Resort & Spa

Arizona Grand Resort & Spa

8000 South Arizona Grand Parkway

Phoenix, AZ 85044

Telephone (602) 438-9000