Posted January 16, 2023

Golf Outside Service Lead

Summary of Position:

The Outside Service Lead is responsible for providing our guests a memorable golf experience through quality service, knowledge of the Grand Expectations, and leading by example. Will directly supervise the outside service staff during the AM shift in a professional manner and assist the Golf Management team with various daily operating tasks and duties, ensuring consistent service standard delivery.  

Essential Functions:

  • Directly supervises Outside Services Department during scheduled AM shifts. 
  • Responsible for training, coaching, and motivation of Outside Service associates. 
  • Work closely with shop personnel, Tournament Sales Manager, and golf management team on operational facets of tournament execution. 
  • Responsible for ensuring procedures are followed with Club Rentals including but not limited to storage, issuing, return and potential damage. 
  • Supervise procedures regarding bag storage operations.
  • Greet all guests including non-golfers as they walk through the staging area.
  • Stage golf carts for daily play ensuring carts are properly equipped, i.e. cart Signs, tees, scorecard, club/ball cleaner filled with water, etc.
  • Oversee range operation with regarding to set-up, equipment, etc.
  • Ensure all Outside Service personnel properly utilize radios equipment.
  • Oversee cleanliness of cart staging, golf patio, range and cart barn area.
  • Supervise and assist with the loading/unloading of golf equipment to and from parking lot. Provide assistance with Ranger & Starters as needed.
  • Assist other departments with special events.
  • Perform general cleaning tasks.
  • Other tasks as assigned by managers.


Education: High School Diploma or equivalent preferred. 

Experience: Prior supervisory experience helpful.

Certificates or Licenses: Valid driver’s license required.

Knowledge, Skills, and Abilities:

  • Ability to maneuver a golf cart through congested areas.
  • Ability to lift golf bags in and out of carts.
  • Ability to walk up and down steep cart paths.
  • Ability to work during adverse weather conditions.
  • Ability to replace water jugs when empty, lifting 20-30 lbs.
  • Knowledge of the game of golf (rules and etiquette). 
  • Ability to tolerate different weather conditions (90% of time is spent outdoors.)

Personal Characteristics:

  • Behaves ethically.
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language. 
  • Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review).
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Arizona Grand Resort & Spa

8000 South Arizona Grand Parkway

Phoenix, AZ 85044

Telephone (602) 438-9000