Golf Outside Service Lead

Summary of Position:

The Outside Service Lead is responsible for providing our guests a memorable golf experience through quality service, knowledge of the Grand Expectations, and leading by example. Will directly supervise the outside service staff during the AM shift in a professional manner and assist the Golf Management team with various daily operating tasks and duties, ensuring consistent service standard delivery.  

Essential Functions:

• Directly supervises Outside Services Department during scheduled AM shifts. 
• Responsible for training, coaching, and motivation of Outside Service associates. 
• Work closely with shop personnel, Tournament Sales Manager, and golf management team on operational facets of tournament execution. 
• Responsible for ensuring procedures are followed with Club Rentals including but not limited to storage, issuing, return and potential damage. 
• Supervise procedures regarding bag storage operations.
• Greet all guests including non-golfers as they walk through the staging area.
• Stage golf carts for daily play ensuring carts are properly equipped, i.e. cart Signs, tees, scorecard, club/ball cleaner filled with water, etc.
• Oversee range operation with regarding to set-up, equipment, etc.
• Ensure all Outside Service personnel properly utilize radios equipment.
• Oversee cleanliness of cart staging, golf patio, range and cart barn area.
• Supervise and assist with the loading/unloading of golf equipment to and from parking lot. Provide assistance with Ranger & Starters as needed.
• Assist other departments with special events.
• Perform general cleaning tasks.
• Other tasks as assigned by managers.

Qualifications:

Education: High School Diploma or equivalent preferred. 

Experience: Prior supervisory experience helpful.

Certificates or Licenses: Valid driver’s license required.

Knowledge, Skills, and Abilities:

• Ability to maneuver a golf cart through congested areas.
• Ability to lift golf bags in and out of carts.
• Ability to walk up and down steep cart paths.
• Ability to work during adverse weather conditions.
• Ability to replace water jugs when empty, lifting 20-30 lbs.
• Knowledge of the game of golf (rules and etiquette). 
• Ability to tolerate different weather conditions (90% of time is spent outdoors.)

Personal Characteristics:

• Behaves ethically.
• Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language. 
• Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review).